Preventing and dealing with agression
Formation créée le 31/01/2025.
Version du programme : 1
Programme de la formation
In a professional environment where interactions can sometimes be tense, training in preventing and managing aggression helps to maintain a calm and productive working environment, while enhancing the safety and well-being of all employees.
Objectifs de la formation
- Understanding the mechanism of aggression
- Recognising emotions
- Knowing the basics of assertive communication
- How to spot weak signals and adjust accordingly
- How to defuse aggression
Profil des bénéficiaires
Pour qui
- Managers, supervisors
- Project leaders
- Customer relations professional
Prérequis
- Be fluent in english
- For distance learning : Have computer equipment in good working order (network, sound, webcam, etc.) Be able to isolate yourself (meeting room, office on another floor/building, teleworking) so as not to be disturbed
Contenu de la formation
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Expressing aggression Basic mechanisms and fundamental needs Managing your emotions in the face of aggression Rights and duties of the parties How to defuse aggression Communicating assertively Managing your emotions after a confrontation Precautionary principles
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Mechanisms of aggression
- Spotting the signs of rising aggression
- Basic emotions and physiological reactions to aggression
- Defusing aggression
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Basic mechanisms and fundamental needs
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Managing your emotions in the face of aggression
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Rights and duties of the parties
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How to defuse aggression
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Communicating assertively
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Managing your emotions after a confrontation
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Precautionary principles
Équipe pédagogique
A team of 3 people in charge of the administration and coordination of training courses, educational engineering, facilitation and development in association with international partners
Suivi de l'exécution et évaluation des résultats
- Learner assessment of changes in managerial skills and behaviors
- A final round table on the learning of the session allows us to understand the achievement of the pedagogical objectives and the evolution of the trainees' skills.
- A "cold" evaluation questionnaire is sent between 40 and 90 days after the last training session. The responses are compiled to measure the rate of appropriation and transformation of learners' practices.
Ressources techniques et pédagogiques
- Individual, sub-group and plenary discussions
- Case scenarios in sub-groups
- Feedback based on targeted observation frameworks
- Methodological input
Qualité et satisfaction
An “hot” satisfaction questionnaire is to be completed by participants at the end of the training session; responses will be compiled to measure the learners' level of satisfaction. "Quality" incidents reported by trainers or trainees are monitored monthly and specific action plans are followed.
Capacité d'accueil
Entre 4 et 6 apprenants
Délai d'accès
12 semaines
Accessibilité
People with disabilities or who need an accommodation to participate in a training course are invited to contact our referent: Sabrina Dauthieux (sabrina.dauthieux@aletia.fr)